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Global Video-Linked Service - For Heller reflow oven users operating in all areas of the world, direct access to factory-based support has been available for four years. The company's Remote Modem-Accessible Technical Support (RMATS) program allows Heller factory-based engineers to access any oven's internal electronic system.

RMATS may be implemented with PC to PC communication or optional face-to-face video link. In addition, the face-to-face communication option enables the customers to reduce downtime by providing immediate, on-line diagnosis, troubleshooting, and visual process analysis.

Heller offices span the globe with spare parts depots and ongoing training classes.

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